Privacy Policy

Privacy Policy

We have some effective policies for your privacy.

At HCCW India, we respect your privacy and take great care in protecting your Personal Information. This policy demonstrates our commitment to your privacy. Read on to discover how your Personal Information is being protected.

Scope & Interpretation

This policy applies to HCCW India.

License the operation of Unani medicines under the names of Hind C & C works that are individually responsible for compliance with this policy.

It also applies to websites operated by HCCW India.

All references in this policy to “HCCW India” and to “us”, “we”, or “our” refer to all or any of the foregoing. This policy does not apply to certain related companies of HCCW India.

In this policy, we explain what Personal Information we collect, and how we use, share and manage it.

Please note that when you visit one of our websites, sign up for, participate in or purchase a specific product  available through HCCW India, additional terms and conditions may be provided regarding the collection, use or sharing of Personal Information in connection with that product,. Those terms and conditions will apply together with this policy.  For example, the collection, use and sharing of personal information with respect to your membership at, is subject to the privacy provisions set out in the Terms and Conditions of HCCW India and this policy.

Personal Information

“Personal Information” as used in this policy means information about an identifiable individual, such as the name and date of birth of that individual, and includes non-personal information that we link to Personal Information.

This policy does not apply to the collection, use and sharing of Personal Information by companies with which we have business relationships.  However, if we receive from such entities Personal Information or non-personal information that we link to Personal Information, then this privacy policy will apply to the collection, use and sharing of that information.

What Personal Information is Not

This policy does not cover non-personal information, which is information that does not identify you. However, as stated above, when we collect non-personal information and link that non-personal information to an identifiable individual, then that information will become Personal Information and become subject to this policy.


Unless permitted or required by law, HCCW India will not collect, use or share Personal Information without first obtaining consent. We will obtain consent when we want to use Personal Information for a new purpose or for a purpose other than those stated at the time of collection, in this policy or in the terms and conditions of a specific product you signed up for, participated in or purchased.

Consent can be “express” through words or by specific acts or “implied” by the conduct of the individual whose Personal Information is being collected, used or shared. Unless we determine that we require an additional consent for specific products or services, you agree and consent that as a provider of Personal Information, we may collect, use, share or otherwise process your Personal Information in accordance with this policy..

How We Collect Personal Information

HCCW India collects Personal Information in a variety of ways such as during the course of your purchase of, or application or request for a quote for, our products and services or your participation in one or more of our programs, contests, promotions or events. HCCW India limits the collection of Personal Information to what is reasonably required.

HCCW India collects Personal Information in the following ways:

Directly From You

You may provide Personal Information to us in person, by mail, over the telephone, through our websites or in any other direct manner. For example, Personal Information may be collected through our monitoring and recording of communications, such as telephone calls to our call centres.

From Related Companies

We may receive Personal Information from related companies.  Any such disclosure to us by a related company will be done in accordance with that company’s privacy policy.

From Third Parties

Occasionally, we may receive Personal Information from other sources if we have obtained your consent to do so or if the law permits us to do so.

Through Technology

We may collect Personal Information and non-personal information through various technologies directly from you or from third parties.


We may receive non-personal information from sources such as our own and third party point-of-sale-systems and when we link that non-personal information to an identifiable individual it will become Personal Information.

Websites, Social Media, Applications and other electronic means: We may collect Personal Information and non-personal information electronically, directly from you or through third parties. For instance, we may access Personal Information about you when you share information about yourself on social media networks and also when you interact with us electronically such as through our information technology systems, websites, email, mobile applications, social media properties or online advertising. For example, when you visit one of our social media sites, we may collect Personal Information that you choose to submit to us such as your name, contact information, opinions or any other information you choose to provide for the purposes of responding to an enquiry you have made, or for any other purpose disclosed to you at the time of the collection. Third parties may provide information about you to us, such as search terms you used, or refer you to us as a result of a search you conducted.

When you interact with us, such as when you visit our websites, we may use, and send to your device or computer, cookies, web beacons, single-pixel gifs and other technologies to help us collect and store Personal Information or non-personal information about you or to enable us to present offers to you, including interest-based ads. These technologies are used to help us understand what actions you take on our own and on third parties’ websites and applications. For instance, we may store Personal Information and non-personal information, such as your name, email address, province and language preference, on one of these technologies to enable us to populate entry fields that you have previously completed, or present you with content specific to your region and language preference.

We may also record user and usage data, such as where users click on a page, the internet protocol (“IP”) address, operating system, which website or ad the user clicked on to reach our website and which search terms were used, to help us optimize our websites, generate reports, display interest based advertisements, or understand which key words result in visits to our websites. You may delete or disable certain of these technologies, such as cookies, at any time via your browser. However, if you do so, you may not be able to use some of the features of our websites.

How We Use Personal Information - Purposes

We identify the purpose for which Personal Information will be used typically at or before the time the Personal Information is collected. Our use of Personal Information is limited to the purposes described in this policy, the purposes set out in the terms and conditions of any product, service, program, contest, promotion or event in connection with which Personal Information was collected, purposes required by law and purposes consistent with any of those purposes. As new purposes may develop over time, we may update this policy so we encourage you to review this policy periodically online.

HCCW India collects, uses and shares Personal Information for the following purposes, which involve, among other things, the activities described for each:

Recommending products for your healthcare needs;

Managing your patient record, including medications dispensed and services provided;

Obtaining and processing payments for Unani medicines

To provide products and services which includes:

Processing your transactions and returns or contacting you about special orders.

Business Management

In order to manage our businesses, which includes:

Maintaining the security of the public and customers, employees and property;

Maintaining quality service levels and to assist in training staff and service providers;

Managing and facilitating the use of our websites and mobile applications, which may include using cookies and other similar technology.

We or a third party use cookies, web beacons and other site-related technologies for various purposes including session management, traffic monitoring, personalization, transactions (e.g. credit card sales), marketing or promotional purposes, to better understand which web, mobile or other electronic features you use, or to improve or to develop new products, services, programs, contests, promotions or events. For example, we may use cookies to count the number of visitors to our websites, and to compile aggregated information on websites and user activity to help us improve the functionality of our websites.  Please refer to the section titled “Through Technology” in Part C “How We Collect Personal Information”, and also to the terms of use on our websites, social media sites and mobile applications for more information about the Personal Information and non personal information that is collected on those sites and applications and the purposes for which that information is used.


In order to communicate with you, which includes:

Informing you about special offers and promotions or products that HCCW India reasonably believes may be of interest to you;

Responding to your enquiries;

Providing you with information about the products.

Recommending particular products to meet your needs;

Establishing a record of the Personal Information you provide or that we receive about you; and

Communicating changes to HCCW India’s policies or procedures that affect you, including this policy.

Unless you tell us otherwise or consent is required by law, we may contact you by any means for which you have provided contact information.


How We Protect Personal Information

HCCW India strives to maintain appropriate physical, procedural and technical safeguards with respect to the retail stores, pavilions, kiosks, offices, websites and information storage facilities so as to prevent loss, misuse, unauthorized access, disclosure, or modification of Personal Information. These safeguards also apply to the disposal or destruction of Personal Information.

We also seek to ensure that any Personal Information in our custody is as accurate, current and complete as necessary for the purposes for which we use that Personal Information.

Where We Keep Personal Information

In general, we store, access and use Personal Information in India. Unless there is a legal or regulatory requirement to keep such information in India, Personal Information may also be stored, accessed, or used outside of India. For instance, when we engage a service provider outside of India, Personal Information may be stored, accessed or used in any country where the service provider is located, or from which it provides services, including the United States and Canada. Where Personal Information is located outside of India, it is subject to the laws of that jurisdiction.

How Long We Keep Personal Information

We actively retain Personal Information only as long as it is required for our relationship and a certain period of time afterwards to respond to queries or as required by federal and provincial laws. When this period ends, Personal Information is scheduled for destruction according to our record retention policies. Depending on the nature of the Personal Information and the purpose for which it was collected, this schedule may vary.